Frequently Asked Questions

General Booking & Billing
 Q: How can I book an appointment?
A: You can book online through our JaneApp portal, by phone at +1 (647) 344-9355, or by
email at contact@thewellofam.com. Walk-ins are welcome based on availability.
 Q: What is your cancellation policy?
A: We require at least 24 hours' notice for cancellations. Late cancellations or no-shows may
be subject to a fee.
 Q: Do you offer direct billing to insurance?
A: Yes, we offer direct billing for most major insurance providers. Please bring your
insurance information to your first appointment.

Massage Therapy
 Q: What types of massage therapy do you offer?
A: We offer various modalities, including Therapeutic, Deep Tissue, Swedish Relaxation,
Sports, Lymphatic Drainage, Breast Tissue, Infant, Children, Pre & Post Pregnancy, Dry
Brush, and TMJ-Intraoral Massage.
 Q: Do I need a doctor's referral for massage therapy?
A: A referral isn't required to book, but some insurance plans may request one for
reimbursement. Check with your provider.

TMJ Intraoral Massage
 Q: What is TMJ intraoral massage?
A: TMJ intraoral massage is a specialized technique targeting the muscles inside the mouth
to alleviate tension and pain associated with temporomandibular joint disorders. This
therapy can help reduce jaw pain, headaches, and improve jaw mobility.
 Q: Is intraoral massage safe and comfortable?
A: Yes, the therapist uses gloved hands to gently massage the internal jaw muscles. While it
may feel unusual initially, most clients find relief after the session.

Acupuncture
 Q: What conditions can acupuncture treat?
A: Acupuncture is known for helping with migraines, headaches, gynecological issues, infertility,
pre/post-natal concerns, pediatrics, emotional conditions, acute/chronic pain, and chronic
diseases.
 Q: Does acupuncture hurt?
A: Most clients feel little to no pain. You may experience a slight tingling or warmth where
needles are inserted, which is a normal response.

Chiropractic Care
 Q: What happens during a chiropractic adjustment?
A: The chiropractor will apply controlled force to specific joints to improve alignment,
reduce pain, and enhance mobility.
 Q: Is chiropractic care safe?
A: Yes, chiropractic care is generally safe when performed by a licensed professional. We
always review your health history first to ensure safety.

Prenatal & Pregnancy Chiropractic Care
 Q: Is chiropractic care safe during pregnancy?
A: Yes, chiropractic care during pregnancy is considered safe and can help manage back, hip,
and joint pain, as well as establish pelvic balance, which may lead to a faster, easier labor
and delivery.
 Q: What are the benefits of prenatal chiropractic care?
A: Benefits include relief from back pain, improved pelvic alignment, reduced labor time,
and decreased risk of breech presentation.

Osteopathy
 Q: What is osteopathy and how is it different from other care?
A: Osteopathy is a holistic, hands-on approach focusing on the body's structure and
function. It uses gentle manipulations and emphasizes soft tissue
techniques.
 Q: What conditions can osteopathy help with?
A: Osteopathy can help relieve chronic pain, improve posture, treat sports injuries, and
support recovery from trauma.

Cupping Therapy
 Q: What is cupping therapy?
A: Cupping involves placing cups on the skin to create suction, which draws underlying
tissues upward. This technique aims to stimulate blood flow, promote healing, and alleviate
various conditions such as muscle tension, pain, and inflammation.
 Q: Are there any side effects of cupping?
A: Patients may experience temporary discoloration or bruising as a result of the suction,
but this typically resolves within a few days.

Compression Stocking Therapy
 Q: What is compression stocking therapy?
A: Compression stockings are custom-fitted garments designed to improve blood flow and
reduce swelling. A doctor's prescription is required, and fittings are done in the morning to
ensure accurate measurements.
 Q: Do I need a prescription for compression stockings?
A: Yes, a medical prescription is necessary for custom-fitted compression stockings.

Brace Fitting
 Q: What is involved in brace fitting?
A: Brace fitting involves careful measurements and adjustments to ensure your orthopedic
brace fits snugly and comfortably, providing the best support and alignment for recovery.
 Q: Do you provide custom braces?
A: Yes, we provide custom-fitted braces tailored to your specific needs.

Orthotics by Chiropractor
 Q: What are custom foot orthotics?
A: Custom-made orthotics are specialized insoles designed to correct foot mechanics,
alleviate pain, and improve posture. They are often used to treat conditions like plantar
fasciitis, bunions, and shin splints.
 Q: How are orthotics fitted?
A: Our chiropractor conducts a thorough assessment, including gait analysis and foot
measurements, to create orthotics tailored to your needs.
 Q: Are chiropractor-prescribed orthotics covered by insurance?
A: Coverage varies by plan. While many insurers reimburse orthotics, some require prescriptions from a podiatrist or chiropodist. Check your benefits or consult your provider to confirm eligibility. Clinics specializing in orthotics can also assist with coverage details.

Dry Brushing Massage Therapy
 Q: What is dry brushing massage therapy?
A: Dry brushing massage combines exfoliation with gentle massage to stimulate the
lymphatic system, improve circulation, and promote detoxification.
 Q: Who can benefit from dry brushing massage?
A: Individuals looking to improve skin texture, boost energy, or support their lymphatic
health may find dry brushing massage beneficial.

Fascial Stretch Therapy
 Q: What is Fascial Stretch Therapy (FST)?
A: FST is a unique, assisted stretching technique targeting the fascia and joint capsules to
improve flexibility, reduce pain, and enhance athletic performance.
 Q: How does FST differ from traditional stretching?
A: Unlike static stretching, FST involves dynamic, assisted movements that target multiple
muscle groups and fascia lines, providing a more comprehensive stretch.

Physiotherapy
 Q: What conditions can physiotherapy address?
A: Physiotherapy can help with musculoskeletal injuries, post-surgical rehabilitation,
chronic pain, mobility issues, and more. Our physiotherapists tailor treatment plans to
individual needs.
 Q: Do I need a referral for physiotherapy?
A: No, a referral isn't necessary to book an appointment, but some insurance providers may
require one for reimbursement.

Pelvic Floor Physiotherapy
 Q: What is pelvic floor physiotherapy?
A: Pelvic floor physiotherapy is a specialized treatment that focuses on assessing and
treating the muscles, ligaments, and tissues of the pelvic region. It helps manage symptoms
such as pelvic pain, urinary urgency, incontinence, prolapse, and discomfort during or after
pregnancy.
 Q: What is internal pelvic floor therapy, and is it required?
A: Internal pelvic floor therapy involves the physiotherapist using a gloved finger to assess
and treat the pelvic floor muscles through the vaginal or rectal canal. This allows for precise
evaluation and treatment. It is always optional and only performed with your informed
consent.
 Q: I'm nervous about internal pelvic therapy. What should I expect?
A: It’s completely normal to feel hesitant. We prioritize your comfort, privacy, and
autonomy. The therapist will explain the procedure clearly, allow time for questions, and
only proceed with your permission. You can pause or stop the treatment at any time.